U. GAMES AUSTRALIA

TERMS & CONDITIONS

These Terms & Conditions are for our retail partners. We don’t sell direct to the public. If you would like to purchase our products from a retailer please get in touch for stockist details.

PAYMENT TERMS

Customers buying through business accounts previously established with U. Games Australia. 

All invoices are payable within 30 days NET, unless otherwise pre-approved by U. Games Australia Pty Ltd.

Payment can be made via bank transfer to:

Name: U. GAMES AUSTRALIA
Bank: NATIONAL AUSTRALIA BANK
BSB: 082-289
Account No: 683 134 007

Payment can also be made via credit card at the point of purchase, or by contacting U. Games Australia by phone or email. Credit card payments incur a 1% surcharge.

Customers buying directly on the website. 

For customers buying directly from the Website, you may pay for the goods Bank Transfer, or Credit Card. A surcharge of 1% will apply to all credit card transactions. If we are unable to successfully process payment for your order, then we can reject or cancel your order.

RETURNS

All sales are firm sales. U. Games Australia Pty Ltd, does not accept the return of merchandise without written permission of the company. Claims for shortages must be made upon receipt of shipment. Our responsibility ceases upon delivery of the goods to carrier.

We will accept returns, and arrange a refund, credit or replacement, if an item has a major problem. This is when the item:

  • Is shipped damaged
  • Is not the item you ordered
  • Is faulty

We do not accept returns for change of mind.
All goods must be returned transportation charges prepaid.

To request permission to return goods contact:

U. Games Australia Pty Ltd
Level 1, 10 Willoughby Rd
Crows Nest NSW 2065 Australia
Phone: 1300 998 150
Email: finance@ugames.com.au

FREIGHT

For customers purchasing through a wholesale login. 

Updated 12th January, 2021.

To receive orders free into store (no freight charges applied). The following minimum order amounts by state/territory, on in stock items, must be met.

Over $300 ex. GST [NSW, ACT, VIC, QLD, SA].
Over $500 ex. GST [TAS, NT, WA].

Orders will be processed and dispatched within 2-3 business days of placing the order. Orders under the order minimum will incur the following charges:

NSW & ACT$25 + GST
QLD$30 + GST
VIC$30 + GST
SA$35 + GST
NT$35 + GST
WA$40 + GST
TAS$40 + GST

BACKORDERS

If an item ordered is not currently in stock it will be backordered.

We will hold your order until the stock arrives and ship this to you when it becomes available.

Backorders will be valid for 90 days from date of invoice unless otherwise agreed.